Thursday, May 28, 2009


I have been having trouble with a particular checker at my local Albertsons. Whenever there is an item on sale and I have a coupon for it, she refuses to take it if the coupon is $.01 over the value.

For example, I had a coupon for $1 off any refrigerated Nestle cookie dough. I found one variety of cookies on clearance for $.99 and was going to purchase them with my coupon and get them for free. She wouldn't take the coupon. I asked her nicely to reduce the amount of the coupon to $.99 so I wouldn't be getting an overage and she told me that was coupon fraud.

Please pardon my frustration, but that is CRAP! All the other stores do it.

So today, I decided I was going to call customer care because there are a couple of things on sale this week that I can get for free if they will just adjust the stinking coupon! The customer care associate was super nice and took all my info and told me she would have a service area manager give me a call.

About 5 minutes later, literally. A very nice woman called me back and went over the situation with me and confirmed my suspicions. They were supposed to take the coupon! VICTORY! She told me she would speak with the front end manager at the store where I had the problem and let her know (she actually is the one who I had the problem with). I took her name and title so I could let the cashier know if I happen to get to the store before the discussion happens.

I just love it when I'm right!

1 comment:

paisley penguin said...

Yay! Glad to hear it. I don't often shop at Albertson's but I'll remember if I do - was it at LFP?